Last updated: September 2025

At Helmien Heritage, your privacy is our priority. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.helmienheritage.com and when you make purchases from us.

  1. Information We Collect

We collect personal information in several ways to provide you with the best shopping experience.

  1. Information You Provide

When you make a purchase or create an account, we may collect:

  • Name
  • Email address
  • Billing and shipping address
  • Phone number
  • Payment information (processed securely by third-party payment gateways)
  1. Information Collected Automatically

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited, time spent, and interactions on the site
  • Cookies and similar tracking technologies
  1. Information from Third Parties

We may receive information from:

  • Payment processors (e.g., PayPal, Stripe)
  • Shipping providers (for delivery updates)
  • Social media platforms (if you interact with our content or use social login)
  1. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your purchase, returns, or support requests
  • Send updates, promotions, and personalized offers (only with your consent)
  • Improve our website, products, and customer service
  • Detect and prevent fraud or unauthorized transactions
  • Comply with legal and tax obligations
  1. Cookies and Tracking Technologies

We use cookies to:

  • Remember your preferences and shopping cart
  • Analyze traffic and improve website performance
  • Deliver personalized ads or product recommendations

You can disable cookies in your browser settings, but some parts of our site may not function properly without them.

  1. How We Share Your Information

We only share your information with trusted third parties when necessary:

  • Payment processors to handle secure transactions
  • Shipping companies to deliver your orders
  • Marketing and analytics partners (e.g., Google Analytics, Meta Ads)
  • Legal authorities when required by law

We do not sell, rent, or trade your personal information.

  1. Data Retention

We keep your personal data only as long as necessary to:

  • Complete your transactions
  • Fulfill our legal obligations
  • Resolve disputes and enforce our agreements

You may request deletion of your personal data at any time (see Section 8 below).

  1. Data Security

We use SSL encryption, firewalls, and secure hosting to protect your information.
However, no online platform can guarantee 100% security. You share your information with us at your own risk, but we take all reasonable measures to protect it.

  1. Your Rights

Depending on your location (e.g., EU, UK, Canada, California), you have the right to:

  • Access and request a copy of your data
  • Correct or update inaccurate information
  • Request deletion (“right to be forgotten”)
  • Withdraw consent for marketing communications
  • Object to or restrict certain processing

To exercise your rights, contact us at privacy@helmienheritage.com.

  1. Email Marketing and Communication

With your consent, we may send you updates, promotions, and offers.
You can unsubscribe at any time using the “unsubscribe” link in our emails or by contacting us directly.

  1. Children’s Privacy

Our website is not intended for children under 16 years of age. We do not knowingly collect data from minors. If you believe a child has provided us personal information, please contact us immediately.

  1. International Transfers

If you are visiting from outside [Your Country], please note that your data may be processed in countries where data protection laws may differ. We ensure that all data transfers comply with applicable laws and are securely handled.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.
We encourage you to review it regularly.

  1. Contact Us

If you have any questions about this Privacy Policy or your personal information, contact us at:

Helmien Heritage
Email: privacy@helmienheritage.com
Address: [Business Address]
Website: www.helmienheritage.com